Refunds

Write to Tony Griffith at greyrockes@gmail.com within 14 days of the charge. Include the email you used at Stripe Checkout and, if you have it, the receipt.

When we refund

You get a refund if you were charged and the report never appeared, or if the plate on the report is clearly not the plate you typed or the plate in a readable photo. We refund through Stripe to the original payment method.

When we don't

An estimate that the report already labeled as an estimate is not a reason for a refund. A year code that repeats, a medium-confidence date, or a date the page said it could not decode was disclosed before you paid.

The appliance failing later, a manufacturer denying a warranty, or a repair costing more than you hoped are not refund reasons. The report is a planning note, not a warranty and not a repair.

A labeled sample is not charged. If you see a charge you don't recognize, email greyrockes@gmail.com and we'll look up the Stripe payment.